Service Fulfillment &
Delivery Policy

1. Nature of Logistics Fulfillment

Vediway Technologies (operated by VIGNESH R) is an on-demand freight facilitation platform. We do not sell or ship physical retail products from an inventory warehouse; instead, our platform fulfills **commercial road transportation and freight carriage services**.

When a Sender completes an online payment via our authorized payment partner PhonePe, fulfillment represents the digital matching, physical dispatch, transit execution, and verified unloading of the sender's cargo by a verified independent Commercial Driver Partner.

2. Order Booking & Instant Digital Confirmation

Service execution begins immediately upon transaction authorization:

• Immediate Confirmation: As soon as the Sender accepts a driver's bid and successfully completes payment via PhonePe, a digital booking confirmation is generated with a unique Booking ID (e.g., JOB-123456).
• Driver Assignment Notification: Both the Sender and the matched Driver receive real-time SMS and in-app alerts containing vehicle registration details, driver contact numbers, and estimated arrival windows.

3. Vehicle Dispatch & Pickup Turnaround Windows

Timelines for driver arrival at the loading godown or shop:

• Immediate / On-Demand Requests: Driver partners are dispatched immediately after booking confirmation, with average arrival times ranging between 15 to 35 minutes depending on local traffic conditions.
• Scheduled Shipments: For bookings scheduled for a future date/time, the assigned driver partner is alerted and routed to arrive at the specified pickup address at the requested scheduled hour.

4. Transit Timelines & Delivery SLA

Delivery duration is determined by the total road distance and cargo weight:

• Intra-City & Local Trips (< 30 KM): Delivered on the same day, typically within 1 to 3 hours from loading completion.
• Regional Inter-District Corridors (30 KM – 150 KM): Delivered on the same day, typically within 3 to 6 hours.
• Long-Haul Intercity Runs (> 150 KM): Delivered within 12 to 24 hours subject to highway traffic, state checkposts, and RTO regulations.

5. Proof of Fulfillment: Dual-OTP Custody Protocol

To maintain accountability and prevent chargeback disputes, service fulfillment is tracked in two mandatory verification stages:

• Stage 1: Pickup OTP Verification: The Sender inspects the vehicle and provides a secret 4-digit Pickup OTP to the driver once cargo is physically loaded. This marks the fulfillment status as In-Transit.
• Stage 2: Drop OTP Completion: The Receiver inspects the delivered cargo and provides the 4-digit Drop OTP to the driver. The driver enters this OTP on the platform to officially mark the delivery as 100% Completed and release the financial settlement.

6. Geographic Service Coverage

Vediway actively facilitates road cargo transportation across regional industrial and commercial trade corridors:

• Primary Operating Hubs: Sivakasi, Virudhunagar, Madurai, Rajapalayam, Sattur, and surrounding industrial districts in Tamil Nadu.
• Extended Intercity Routes: State-wide commercial transit corridors across South India connecting retail markets, print production houses, and wholesale godowns.

7. Exceptions, Delays & Force Majeure

While we strive for punctual delivery execution, transit timelines may be affected by circumstances beyond reasonable control:

• Severe weather disruptions, seasonal flooding, or heavy monsoon road blockages.
• State checkpost inspections, weighbridge queues, or highway traffic restrictions.
• Unforeseen commercial vehicle mechanical breakdowns or tire punctures. In such cases, our support desk assists in coordinating immediate roadside recovery or vehicle substitution.

8. Failed, Rejected, or Unreachable Deliveries

In the event a shipment cannot be delivered due to receiver unavailability:

• The driver partner will wait at the destination for a maximum of 20 minutes while attempting contact.
• If the receiver remains completely unreachable or explicitly refuses to accept the cargo, the goods will be returned to the original sender's pickup address. Return transit charges will be billed to the sender.

9. Operational Support & Live Tracking Assistance

For real-time delivery status inquiries, route milestone assistance, or operational escalations, reach our central dispatch desk: